Q.
What do I do if I need service?
Ans.
To seek service, please email your requirement to Three D Help Desk on support@threedis.com
or call on 0124-4117055 or log your request on our website, and supply the following information:

• Make, model and serial number of equipment.
• Fault description.
• Location where the equipment is.

State whether under warranty or AMC or it is a request for Services on chargeable basis.

You will be provided a Call Log No. and your call will be assigned to an Engineer and you would be informed about the same.

Q.
Does Three D take up System Integration job ?
Ans.
Yes. Three D would take up the entire job of turnkey basis or can do System Integration for you.
Q.
When we buy a new System, I would believe that Warranty covers everything. Pl clarify if it is correct?
Ans.
Warranty provides cover against faulty materials and workmanship. It does not provide coverage for failures caused by improper environment i.e Power condition, Earthing, Temperature, Humidity, Lightening, Surges thru Telecom lines, installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, modifications to the product, software faults, normal wear and tear or any other event or act outside the warranty provider's control.
Q.
How much is the diagnostic fee and when can it be waived?
Ans.
Repair estimates can only be given after the item is received at Our Service Centre and has been inspected.
Three D makes all efforts to continuously explore possibilities to reduce repair costs and attempts to pass on such benefits to its Customers.

A non-warranty diagnostic fee will apply, irrespective of whether the repair was originally lodged as a warranty or non-warranty repair, where the Three D Service centre determines that the work required to correct a fault falls outside the manufacturer's warranty conditions.


All repair payments are required to be made in advance, before the item can be shipped/ handed over to your rep. All payments to be made to Three D Integrated Solutions Ltd.
Q.
Can Three D Engineers visit and diagnose / repair at Site?
Ans.
Yes Three D does depute its Engineers to the Sites , but these could be part of the contract with your Co, or would be chargeable. For charges, pl contact Helpdesk .

You are normally required to have your own trained technical staff who should be able to isolate the fault, replace the defective unit using your own spares and then send defective unit to Three D Repair Centre for diagnosis/ follow up action.

Three D Engineers do provide telephonic support to help your Engineers isolate the problem.
Unless part of the Contract and site visits shall be chargeable.
Q.
Does Three D hold stock of parts?
Ans.
Co. stocks spares under different categories, namely Warranty spares, Spares, spares for Annual Maintenance Contracts and spares for other non- contractual jobs. It is also pertinent to note that priority on spares will be given for committed activities/ contracts. Co. makes every effort to meet the expectations of our customers by regularly reviewing its spares stocks and replenishing them.

It may, however, be noted that Spares stocks are based on Global data on failure rates, which is further reviewed looking at local failure patterns, but it is not possible to have a spare readily available for each and every item/ part and Co. would make every effort to expedite arranging such parts/ items.
Q.
We want to outsource Operation and maintenance of our technical infra, Can Three D do this?
Ans.
Three D offers 24*7 Facility Management Services ( O&M) and can the entire responsibility to take care of your infra. Pl contact Helpdesk or log your requirements thru web site and we will work out the most cost effective customized solution for your needs.
Q.
We want to upgrade our Infra. Whom do we contact?
Ans.
Three D is a single window for all your needs on Spares and upgrades. Send your requirement to Helpdesk or post on the web and we will be with you to take it further